At Snuggle Gully, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our functions and activities. This may include:

  • Information you provide directly:
    • Name
    • Billing and shipping addresses
    • Email address
    • Phone number
    • Payment details (e.g. credit card information)
  • Automatically collected information (Device Information):
    When you visit our website (snugglegully.com.au), we automatically collect data about your device and usage patterns, such as:
    • Your browser type, IP address, and time zone
    • Pages visited and products viewed
    • Referral links or search terms that led you to our site
    • Site interaction data (e.g., clicks, time spent, cart activity)

We collect this information using:

  • Cookies – small data files stored on your device
  • Log files – to track website activity and usage
  • Web beacons, tags, and pixels – to monitor browsing behaviour and site performance

You can manage or disable cookies via your browser settings. Learn more at www.allaboutcookies.org.

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer support responses
  • Detect and prevent fraud or misuse
  • Improve our website and shopping experience
  • Send marketing communications, with your consent

We may also use browsing and purchase data to analyse trends, conduct research, and personalise our advertising and promotions.

3. Sharing Your Information

We may share your personal information with third-party service providers to help us operate our business effectively. These may include:

  • E-commerce platforms (e.g., Woocommerce)
  • Payment gateways
  • Shipping and logistics providers
  • Marketing and analytics tools (e.g., Google Analytics)

Where possible, these providers are engaged on terms that require them to comply with privacy laws and protect your data.

We may also disclose your information where required by law, including to respond to legal requests such as subpoenas or regulatory investigations.

4. Targeted Advertising

We may use your data to show you relevant ads across platforms such as Facebook, Instagram, and Google. This involves tracking technologies that help us understand your preferences.

To opt out of targeted advertising:

5. Your Rights Under Australian Law

Under the Australian Privacy Principles (APP 12 & 13), you have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate, out of date, or incomplete

We will respond to access or correction requests within 30 days. If we decline your request, we will explain why.

To make a request, please email us at info@snugglegully.com.au.

6. Data Retention

We keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless otherwise required by law. You may request deletion of your data by contacting us directly.

7. SMS & Email Marketing

If you opt in to receive marketing communications via SMS or email, we may send you cart reminders or promotional offers. You can unsubscribe at any time by following the instructions in the message or contacting us.

We do not share your SMS opt-in data or consent with third parties.

8. Do Not Track Signals

Our website currently does not respond to "Do Not Track" signals from web browsers. We continue to monitor industry developments in this space and may update our practices as needed.

9. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have received information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. The most current version will always be posted on our website.

11. Contact Us

If you have any questions about our privacy practices, wish to access your information, or lodge a complaint, please contact us at:

Email: info@snugglegully.com.au
Mail:    Snuggle Gully
PO Box 400
Leopold, Vic, 3224